Digital Policy

I maintain an active social media presence. Online resources such as LinkedIn, Instagram and Facebook enable me to reach a large audience to whom I can communicate psychological and business related concepts that I hope can be useful in their lives. I hold my duty of care and confidentiality to my counselling and coaching clients as hugely important. I consider my media work to be related to, but completely separate from my clinical work.

I maintain a public Facebook Page, and Instagram and TikTok as a way of promoting psychological ideas through the media, and to make people aware of workshops, conferences, or other events that I may be taking part in, or that might be of interest to followers. I send across relevant links and sometimes engage in public conversations on these topics.

If you are a client you will have been asked to sign a GDPR compliant comprehensive contract.

If you have submitted intake information but have decided not to proceed then the details you have supplied will be distroyed.

I will always request your preferred email address when gathering intake information.

If you are concerned about the confidentiality of your e-mails you may wish to contact me by telephone or text instead.

I check e-mails only during operational hours – I avoid checking them on weekends and holidays.

I endeavour to respond to all e-mails within 48 hours upon opening them. If I am away for an extended period, you will receive an automated 'out of office' response.

E-mails should never be used in the event of an emergency:
In a crisis situation ring the emergency services or an emergency support line such as The Samaritans: 116 123.

Payments for ad-hoc work are accepted in advance of sessions taking place and are subject to a 48 hour cancellation / rescheduling policy. Please use the payment details provided. E-invoices are available on request. Invoices are to be paid within 28 days of the invoice date.

Work done for charities is subject to VAT, as with any organisation. Charities are exempt from Corporation Tax but not from VAT.

You may feel free to contact me by text message to alert me if you are running late for a session, re-scheduling subject to illness (subject to the 48 hour cancellation / rescheduling policy) or for similar scheduling reasons.

As a private practitioner I am unable to offer an emergency service, even by phone. There are limitations to online or at-distance working in energency situations.

Should you experience an emergency please contact either the emergency services or if you are feeling suicidal, ring an emergency support line such as The Samaritans: 116 123.

When working online you have a choice between working via phone conversations or video-conferencing.

I use the Zoom fully-encrypted video conferencing system with all the security features enabled for supporting both coaching an deeper psychological work.

It is crucial that you are calling from an environment where you can have a strong, uninterrupted signal and be free from physical disruptions that will both compromise confidentiality and take your attention away from our work together e.g. loud traffic; other adults; children, babies or animals in the room who may demand your attention.

This platform has been chosen to best ensure your anonymity. If you use it for submitting feedback on the work we have done together, know that your e-mail address is not collected unless stated on the specific form and the form creator will be unable to see your IP address. Your IP address is only viewable by Google.

Calendly is an external site. On this site it exists as an embessed window or button link. It comes with it's own cookie settings. They are GDPR compliant. More details can be found on their privacy policy page.

Our mailing list facility is managed through MailerLite. They are GDPR compliant. More details can be found on their privacy policy page.